Shipping
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We are unable to make changes to orders once submitted
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We do not ship on Sundays
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Ground shipping orders can take up to 48 hours to process
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We only have express shipping options
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Express delivers shipments are on Monday-Friday (for 2nd Business and Overnight orders)
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If you place an order on a Saturday or Sunday, your order will ship by Monday. If a holiday occurs, please allow an extra shipping day. At this time, we cannot guarantee expedited orders will be shipped the same business day.
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If you experience a lost, damaged or stolen package, and the Package Protection was not purchased, Ahoura Label will only ship a replacement order. If the items are not available a merchandised credit will then be issued.
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We cannot ship to P.O. Boxes or APO / DPO addresses
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All orders are subject to address verification
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Direct signature is required on orders over $200
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Please allow an additional 2-3 days for shipping for Black Friday & Cyber Monday sales
International Orders
Do you ship internationally? If so, which countries do you ship to?
Yes! To ship internationally, we partner with Global e. Global e is a trusted global ecommerce vendor whose solution allows Ahura Swim to provide the best possible user experience to our international customers.
Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Delivery to Ukraine, Syria, Iran, Russia and Belarus has been temporarily suspended until further notice.
What is your returns policy for international orders?
While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly accept your unworn/unwashed items within 7 days of the delivery date (or 14 days after your purchase date). Sale items and items purchased using a customized discount code, are FINAL SALE and are not eligible for return or store credit.
We only do Exchange or Store Credit and No Refund is accepted.
Eligible items must be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging.
Please try on garments over underwear and do not remove the sanitary slip.
Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at Ahura Swim’s discretion to determine if the returned suit has been soiled. If a suit is determined to be soiled, orders will not be accepted for a return or merchandise credit. Ahura Swim cannot send back the order, and will have to damage out any soiled suits.
What currencies are supported?
All available currencies are listed in the drop down menu under the flag icon in the top right corner.
We display and collect payments in the local currencies of the countries displayed in the drop down menu under the flag icon in the top right corner. You will be charged in the currency of your selected country at checkout.
Ahura Swim is not responsible for any currency exchange fees charged by banks.
Who should I contact with questions about my international order?
Please contact us at info@ahuraswim.com and the Customer Service will gladly assist you with any questions relating to your international order.
Can I ship to an international PO box or APO address?
Sorry, we can’t ship to an international PO box or APO addresses. If you entered an international PO box or APO address as your delivery address, we will reach out to get an alternative address which may delay your delivery.